+1 866-826-6914: Siteground Phone Number for Customer Support
Wondering how you can contact Siteground?
You can reach out to Siteground if you have any issues with your hosting or domain name using this toll-free phone number is +1 866-826-6914. This is their primary support phone number. I couldn’t find an 1800 number for Siteground customer support.
They are reachable 24/7.
If you are in the US, you’ll be reaching out to support based in their HQ in.
You can also navigate to their website and select to have a chat instead of calling.
If you choose the chat option, you’ll be prompted to enter your login details if you are an existing customer:
Below is how your Siteground support dashboard looks like:
Martin V.: Hello there and welcome!
Martin V.: Glad to have you voer our live chat 😉
Martin V.: I see your initial question, so let me provide you insight
Sarah: Thanks Martin!
Martin V.: From what I understand, you do not have an active website at the moment, right?
Martin V.: Let me make a quick comparission between us and WP Engine
Sarah: Nope, just starting to blog with a few of my friends
Martin V.: Our solution just comes with a lot more, for example, we include unlimited emails and spam filtering, instead of asking you to use third parties for that
Martin V.: We support all WordPress plugins whereas WPE has quite a long list of restricted ones
Martin V.: We do not limit you to one PHP version for the whole account and the separate sites can all be placed on different PHP versions in accordance to the needs
Martin V.: We are just as focused on WordPress and people are happy to see that here, they get the same amazing performance while paying way less, since we mainly use our own tools instead of relaying on third parties which always makes the final price a lot higher
Martin V.: So usually, people go for WP Engine due to their support, however our support here is defining quality as well
Martin V.: So here, you will get similar, if not better support
Martin V.: Here, you will be able to contact us over phone and chat 24/7 and response is always immediate and our advanced team over ticket can help with a very wide variety of questions. I am certain you will be pleased with the technical assistance, its usually the first big difference people notice once here
Sarah: Why are they so expensive then. I read some blog that mentioned that you can use Wp Engine it if you expect spike in traffic. Are they better suited if traffic increases
Martin V.: Nope, it is the opposite to be honest. For the same price here, you can get higher hosting package and higher hosting plans handle more traffic in total, since they give you more resources. That makes sense, right?
Martin V.: WP Engine are great deal, and people go with them due to their support, but we are known with our support as well
Sarah: They give more resources?
Martin V.: Also, since you mentioned the prices
Sarah: like what?
Martin V.: Our prices are lower, since we have developed our own plans here
Martin V.: When you are in that business for 15 years you can optimize the whole process
Sarah: make sense
Martin V.: And that saves you some money as well
Martin V.: Yep
Sarah: What resources do they offer that you don’t?
Martin V.: Nope, maybe you didn’t understand me
Martin V.: It is the oposite
Sarah: oh I see
Sarah: thanks a lot
Sarah: we’ll go with you guys
Martin V.: For example, with their most basic package, it will cost you around 35$ per month to have one website
Martin V.: Here, for 35$ per month, you can get more powerful hosting package that is suitable for many sites as well
Sarah: yeah, it’s really high
Martin V.: Not to mention that we are also officially recommended WordPress hosting provider Sarah
Martin V.: So that speaks for itself
Sarah: also, can you assist to move a site from Bluehost?
Sarah: request from a friend here
Martin V.: Oh yes
Martin V.: We are indeed moving people from them quite often, the quality there really went down ever since Endurance took over them. That corporation is known for ruining hosts by for overcrowding servers and using outdated technology to save costs, something that we would never do here
Sarah: yeah, she says her site; 10babygear.com was down for about 3 hours yesterday – according to jetpack
Martin V.: Yes, that really is frustrating!
Martin V.: They used to be a good deal back in the days
Martin V.: But right now, that literally is the company we move most of our clients away from
Sarah: thanks a lot! You’ve been very helpful. Can you connect her to someone who can assist to move the blog
Sarah: actually, their IT person is [email protected]
Sarah: haha, people moving from Bluehost huh
Martin V.: Anytime and yes, she can just reach us over the chat
Sarah: Oh cool. Chat would be great!
Sarah: thanks!
Martin V.: Btw, till the end of the day, we have an excellent Cyber Monday discount
Martin V.: So if she contacts us now, she will great even lower price
Sarah: end of today?
Martin V.: Yes, it ends later on
Martin V.: After few hours
Sarah: One last question, 10BabyGear is getting about 1k traffic per day, which plan would be most ideal
Sarah: also the shared or managed wordpress?
Martin V.: They are both the same. We are just WordPress recommended hosting provider, hence we have separate landing page for that matter
Martin V.: Based on the traffic I think the website would probably fit in our mid tier even. However I would personally recommend the GoGeek plan of ours which is significantly faster and right now, her site is not opening really fast! The GoGeek would also provide you with tons of room for growth
Martin V.: And what about you Sarah, do you want to give us a try now?
Sarah: how many websites can the Gogeek plan support?
Sarah: yes
Martin V.: There is no exact limit, it depends on how big the site is
Martin V.: I have seen clients hosting around 20 sites just fine there
Sarah: Oh cool. I’ll purchase your plan in a bit
Sarah: think I’ll do GrowBig
Martin V.: Sure! Do you mind me staying online while you do that?
Sarah: You can upgrade right?
Martin V.: The GrowBig would be great for a start
Martin V.: And yes, you can upgrade at any given point
Martin V.: I will also recommend you to get your domain name through us, if you haven’t registered one already
Martin V.: This way, you will renew and manage everything from the same roof
Martin V.: Both domain management and hosting
Sarah: Yes, will do both. So, if there are two websites getting 25k each, that would slow down the site?
Sarah: when using GrownBig plan
Sarah: like you recommend it if all the sites are getting a combined 25k visits/month
Martin V.: Well, it depends on how well the sites are optimized, but I would say it would be better for you to upgrade if you are close to reach a certain limit there
Martin V.: Still have in mind that this number is not a limit – its not like the 25.001th unique visitor will limit you in any way. But if the traffic gets very high and the usage is extremely high, we will send a notification that an upgrade should be considered to keep the same great performance
Sarah: thanks a lot!
Martin V.: Most certainly welcome!
Martin V.: Do you want to get things started?
Martin V.: I want to help you out
Sarah: How much is GoGeek Plan for 1 year?
Sarah: so will host 10babygear there as well
Sarah: and the new domain
Martin V.: Right now, with the current discount it will cost you 104.16$ to get the GoGeek
Sarah: and domain is $15?
Martin V.: Depends on the domain extension, but for .com domains we charge 15.95$ for example
Sarah: give me a few
Martin V.: Take your time
Martin V.: also for the new domain name, I would recommend to get the Domain Privacy tool for it, which will be hiding your personal info all around the web upon whois searches which will decrease the risk of personal info abuse or domain theft
Sarah: how much would that cost?
Sarah: so, the domain name is 10webtools.com, similar naming with 10babygear
Martin V.: It would be 12$ for the first year and 24$ afterwards
Martin V.: Cool
Sarah: okay
Martin V.: So the domain name would be 15.95$ for whole year
Sarah: wouldn’t share credit card details here
Martin V.: The price is the same later on
Sarah: do I have to login
Sarah: and SSL?
Sarah: free SSL?
Martin V.: Yes, free for lifetime
Sarah: How much would GoGeek plan cost regularly is I start with growbig. How much additional do I need to pay?
Martin V.: And you just need to give us a try from the following link www.siteground.com/shared/step3.htm?domain=10webtools.com&p=2
Martin V.: The sign up link is for GrowBig + new domain
Sarah: what’s the cost of upgrading form one plan to another
Martin V.: The regular price of the GoGeek is 419.40$ (34.95/m)
Martin V.: The cost depends on the months you have left
Martin V.: If you have 5 months for example, the cost would be 5 months x 15$, which is the regular price difference between the plans
Sarah: Oh okay
Sarah: so we want 10BabyGear to be the primary domain..not sure if you have such terms as Bluehost
Martin V.: You can choose any domain name as primary
Martin V.: Tha that is all fine
Martin V.: Each domain will have its own set of Site Tools control panel anyways
Martin V.: So it won’t really matter which one you choose
Martin V.: Which one you would like as primary and which is the hosting package you want to go for?
Sarah: I’ll actually go with GrowBig plan
Martin V.: Perfect
Martin V.: And should we register your domain and set it as primary
Sarah: also, can you help me transfer 10Babygear now?
Martin V.: I personally prefer it would be better since this way, both the hosting and the domain will go as one invoice
Martin V.: Sure, I can help you request the migration 🙂
Martin V.: Just let me know which one of your domains you would like as primary
Martin V.: Have you started the process?
Sarah: almost done
Sarah: also, we want to create domains to track the site hosted by different hosts as we’ll be reviewing hosting and VPN companies. can I have siteground on the domain or it’s trademarked? sth like this 10webstools-siteground.com
Martin V.: Sure, we have temporary domain name option here. This way, you can work on your site offline and just push it live later on
Martin V.: Once you are ready
Sarah: done
Sarah: one more thing
Sarah: is there a reliable source to get data on siteground speed?
Sarah: other than gtmetrix?
Martin V.: I am afraid not
Martin V.: GTmetrix is quite good though
Sarah: so I have to install a plugin?
Sarah: to migrate 10babygear?
Martin V.: Nope, go for the proffesional migration
Martin V.: this way, we will do it for you
Sarah: did the 10webtools registration go through?
Martin V.: Please enter your user area login credentials
Login credentials have not been provided.
Martin V.: Can you log in
Martin V.: So I can check, please?Chat Duration: 53:24
Martin V.
- Senior Sales Representative
- Rating:
View ProfileJoined SiteGround on 2016-06-06.
Martin is very open minded and friendly person, always with a smile on his face. He is very energetic and passionate but at the same time very calm. He recently got his Business Administration degree. Martin is the guy who likes to challenge himself all the time and he really hates losing.
What does Martin love doing when he is not working?
Sports are major part of his life (football, volleyball, table tennis) you name it. He is also a film enthusiast and loves spending time with his friends, and his girlfriend especially. One of his favorite things is playing with his dog Aya, although sometimes she can be very annoying.
What does Martin say about his experience at SiteGround?
“When I first started at SiteGround I didn’t have a clue what web hosting is. Now I’m enjoying helping others find out it’s secrets and still learning by the day.”
Are you happy with me? Let my manager know
My name is Nate Reiner and I am the editor here at 10Webtools. I have 8 years of experience using 50+ different web tools ranging from podcast, web hosting, email marketing, and much more. I previously managed a team offering support services to a large conglomerate that utilized tens of software solutions. I now run this blog full-time and when I am not reviewing or testing software, I enjoy riding bikes and supporting my clients achieve internet success. You can reach me directly at [email protected]